Posts Tagged ‘Emirati women’

Response to ‘Attract qualified locals to the private sector’

Posted on: May 7th, 2012 by Tom Pattillo No Comments

One of the training managers at the EmiratesNBD said in his reference for me: (Tom) “ you are a very fine trainer, plus your dedication and attitude towards Emiratization in UAE is unsurpassed amongst the expatriate population here.”

I have collected literally hundreds of articles and editorials on Emiratization gathered since I arrived in the UAE in August 2006. (I returned to Canada a year ago.) The comments in this article echo the same concerns I first read about six years ago.

In that time innumerable studies, pronouncements, publicity campaigns, and projects have come and gone. I had to dig deep for evidence of the failures.

Those who were tasked by the country’s leaders were well versed in the sycophantic skills required to slither out of accountability. (Indeed, often the very people who initiated the failed project were hired to create another project, and so on.)

My anger stems from my observation that a program that raises a person’s expectation of success, and then has them fail through no fault of their own, is extremely de-motivating. I have then listened to ex-pat professionals who imply publically and claim privately that the program failed because Emiratis are lazy, uneducated, unmotivated or whatever.

Yet even a simple analysis of the proposals of the past six years confirms that the same ideas, suggestions, projects, “pronouncements” are brought back to the public every year. I could criticize those experts, consultants, and leaders who have promulgated these worn-out ideas, but for what purpose.

Rather let me reiterate: Emirati employees ARE NOT lazy!

I have had more than enough of those comments. These comments originate from education administrators and consultants, as well as senior private industry managers, who would rather blame Emiratis rather than acknowledge their personal incompetence. Professional managers, educators, and employment consultants MUST begin to recognize the reality of the present UAE culture. The UAE is not comparable to any country in the world. Period. To apply outmoded and ineffective teaching and management methods and then blame the students and employees for the failure that results is both immoral and unethical.

Motivating the present generation (or allowing them to choose their own motivation) is an international issue. All over the world, the reality is being faced that financial rewards are not motivating. (Money (except for the greed of obsessed senior executives) is NOT the motivator it “perhaps” was.

To understand why please read Drive by Daniel Pink. (And apply the concepts.)

I have had the honor to work with Emirati women as an instructor at the HCT, as a freelance trainer with the Sharjah Museums Department, and the Emirates National Bank of Dubai. (And many other organizations both public and private.)

These women are tremendously motivated. They are very intelligent. They are aware of the world around them – inside and outside the UAE. They know that to work, start a family, be a good spouse and an active and influential citizen is AT PRESENT best facilitated by working in Public Service. It is hard to refute their conclusions.

For five years I worked on a project to demonstrate the viability and benefits a private industry career can bring. I focused on developing a business owned and operated by Emirati women. I have prepared (and would love to conduct) a program to bring Emirati women graduates into the world of private business.

My background as owner of a “Business” Soft Skills Training company in Canada led me to develop a project that would train Emirati women graduates to create and operate a small company similar to mine. (Catalyst Consulting, Halifax, Nova Scotia, Canada 1985 to 1999.)

Remuneration, benefits, services and holidays would be at least equal to those offered by the government. The goal, other than the explicit goal of building a successful business, is to demonstrate a method of bringing Emirati graduates into private industry.

My role as mentor, trainer of the trainers, marketing and sales expert, and entrepreneur (my experience owning and operating Catalyst Consulting in Canada for 14 years) gives me the practical and academic background to bring to the project. Of equal importance is hiring and working with an experienced Emirati business woman to be a liaison with all Emirati stakeholders; family, investors, customers, service providers and participants.

Young women to whom I have explained this project have reacted very positively. They are concerned about how they would be paid until the Training Centre is self-sustaining. Other successful businesswomen have expressed both confidence in the program and the possibility of offering to be the experienced businesswoman I need to work on the project with me.

Criticize the United Arab Emirates? Easy!

Posted on: November 27th, 2011 by Tom Pattillo No Comments

An unedited version of this response is at the bottom of this post.

Criticize the United Arab Emirates? Easy. Live there and the lack of logic, accountability and responsibility, cause both frustration and an unlimited source of humorous anecdotes.

The restrictions on Emirate women are to me unacceptable (four successful sisters and 3 successful daughters in Canada).  Why do the majority Emirati women appear to acquiesce?

CID (secret police) presence is overwhelming, yet non-invasive if on the right side of their laws. Police are professional and courteous. I thoroughly enjoyed teaching English language and communication programs with Police, Immigration and Customs officers. We shared meals, jokes, and laughter.

“Western” ex-pat professionals, experts, and consultants tend to accept that greed is a better motivator than “Western” truth, justice, ethics and morality.

“Non-Western” ex-pats are primarily laborers. To send upwards of 80% of their meager wages home to their families, they endure 10 to a room in a variety of conditions. Labor camps are “improving” because of international condemnation.

Non-Emirati Muslims (from Palestine, Jordan, Yemen, and Syria) cannot become UAE citizens. For some, going home is not possible. For others, the educational system and economic opportunities are better in the UAE than in their home countries.

When fired by a government organization (although lauded for my work and belief in the potential of Emirati Nationals), no reasons were given. The CEO was told to fire me. I had no recourse.

Where am I going with this? Simple explanations, simple understanding, simple conclusions, and simple criticisms are abhorrent to me.

The UAE’s 40th anniversary is next week. Consider Canada at 40 (1907); Could women vote? Were there controls on rapacious capitalists? Was there protection for the Chinese laborers that built our rail system?

Canada in 1967 versus the UAE in 1971. Only a 400-year-old Canadian would be able to witness the changes in Canada equivalent to the changes experienced by UAE in 40 years. From 1971 to 2011 the UAE has progressed from a desert and small business economy to what could be argued is the most technologically advanced country in the world.

Naïve criticism of cultural and religious influences on Emirati citizens is counter-productive to our “western aims and desires” for the citizens of the UAE.

We demand a more “western” orientation to women, power, business, democracy, justice, ethics and morality. We demand immediate changes. We demand they see the rightness of our demands. We demand and expect Emirati Nationals to easily accept these demands.

Asked about my five years in the UAE, I challenge my audiences to consider the different ethnic, racial, and religious influences on the Canadian mosaic.

Then I introduce four concepts that help explain the UAE (Arab) reality.

1) Tribes

2) Nomads

3) A “rentier” mentality.

4) The Muslim religion.

My Response to a reply to my “response” above.

Thank you for your comments.

I use the idea of a nation’s age to encourage perspective. There are people and cultures all over the world that practice behaviors based on traditions that we in the “West” consider barbaric.

Serbia, Rwanda, Cambodia, Russia, Germany, East Timor, India, China, Mexico . . . all have existed as countries well before the UAE was created. And their attacks on individuals, democracy, freedom, equality, peace are certainly not exclusively the result of the Muslim religion.

The common denominator in the worst examples of barbaric behaviors is authoritarianism, dictatorship, AND isolation from news about the world “outside”. Lack of education, social stratification, and the marginalization of women, also contribute to a country’s character.

Criticism of the Arab world, and the UAE in this comment, is based on the assumption that the UAE of 2011 is the same as “our” 2011. While the buildings, cars, airports, airlines, houses, highways, interchanges, malls, entertainment, and sports facilities are all equal to or better than many “western” oriented countries, the underlying, deep, traditional, cultural memory still drives the beliefs, attitudes, and actions of the majority of the Emirati National population. Culture, as anyone who has worked to change corporate culture, is notoriously difficult to influence let alone change.

It is absolutely imperative to know the cultural history of a society you are attempting to understand and potentially influence. Look at the UAE in 1971 or 1951 or 1931. Consider the native populations in those years. Consider their exposure to education, other religions, other nationalities, world media, different roles for men and women, childrearing . . . up to 1971. Throw in the negative impact of the “colonial” attitude on native populations and you will appreciate even more the reality of the UAE in 1971 to 2011.

Pictures of Dubai in the mid 1990’s show very little change from 1971. The major changes have been in the last 18 or so years. The Higher Colleges of Technology, the largest institution of higher learning in the UAE, was founded in 1988. Expansion to the smaller Emirates was not completed until 5 years ago.

The admonition “Ignorance of the law is no excuse”, does NOT apply. Ignorance pre-supposes awareness of “laws” and their application. Ignorance of what you should and can know is far different from what you are unable to know, and unable to understand. “We cannot perceive that which we cannot conceive.”

 Below is an unedited version of my first response.

It is easy to criticize the United Arab Emirates. When you live there, the little things that make no sense, the lack of logic, and the absence of the concept of responsibility, cause both frustration and an unlimited source of humorous anecdotes.

The role and apparent restrictions on Emirate women (though much, much less repressive than Saudi Arabia), were unacceptable from my perspective (four very successful sisters in Canada).  Why do the majority Emirati women appear to acquiesce?

The presence of the CID (secret police) is overwhelming and yet non-invasive if you are on the right side of their laws. For small accidents and some other administrative issues, as well as interacting with many as an English language / soft skills trainer, I could not meet a nicer group of people. We shared meals, jokes, and laugher. However they do of course have unquestionable authority.

On the other hand, “Western” ex-pat professionals have it made if they accept that greed is a better motivator than “Western” truth, justice, ethics and morality.

The “non-Westerner” ex-pats are primarily laborers who put up with “anything” in order to send upwards of 80% of their meager wages back home to their families. They live 10 to a room, or more, in a variety of conditions. Labor camps (hidden behind both the laws and the power of Emirati owners sponsoring the construction) are “improving” because of international condemnation. I met and worked with many, visited some of their accommodations and listened to their stories. I count more than a few as friends. Regardless of their lifestyle in the UAE, it is often immeasurably better that at “home.”

Are the labors slaves? NO. As per the Irish immigrants to the US in the mid 1800’s, slaves would be treated better because of their economic value (assets of their owners). The laborers, despite apparent reforms (stated but rarely implemented), are often treated as mere fodder for the economic prosperity. They can be, and are jailed for any verbalization or action against their working/living conditions. And they can be sent to jail and deported with no fanfare.

Non Emirati Muslims (from Palestine, Jordan, Yemen, and Syria) are not allowed to be citizens and are treated with destain. For some, going home is not possible. For others, the educational system and economic opportunities are better in the UAE than in their home countries. My “family” in the UAE are Muslim ex-pats from Jordan (to which they will eventually retire) and are wonderful, warm, and supportive friends.

I was fired from two government organizations (although lauded for my work and belief in the potential of Emirati Nationals). There was no recourse. None. Nor even reasons given for dismissal in one case. My CEO was told to fire me. End of story.

In another instance (completely unrelated to the above) I experienced the UAE legal system (I was sued, but won). It is a totally different process from Canada! I met, informally, a number of judges. The ones I met were not Emirati. Some from Saudi Arabia, some from Syria. They are intelligent and open to conversation and questions, but they are far more “powerful” than Canadian judges. You can appeal a decision, but rarely with success. The same judge, the same evidence; the same decision!

Where am I going with this? Simple explanations, simple understanding, simple conclusions, and simple criticisms are abhorrent to me. The UAE is 40 years old next week. Were we to look at Canada at 40 (1907); could women vote? Controls on capitalism? Protection for the laborers from China who build our rail system?

What is more important is to look at Canada in 1967 versus the UAE in 1971. The change in the UAE in those 40 years would be in many ways greater than that of our primarily European background from hundreds of years before 1867. Such change in 40 years is beyond comprehension by the average Canadian. A Canadian would have to be 400 years old to witness the changes experienced by UAE in 40 years. From the desert to the most technologically advanced country in the world in 40 years.

Pejorative accusations against the cultural and religious influences on Emirati citizens is both naive and counter-productive to the aims and desires of those of us in the West. We demand a more “western” orientation to women, power, democracy, justice, ethics and morality. We demand immediate changes. We see the rightness of our demands. We expect the Emirati Nationals to quite easily accept our judgements, our demands, and the logic of both.

When asked about my five years in the UAE, I immediately challenge my audiences to consider Canada’s cultural realities. The different ethnic, racial, and religious influences on the Canadian mosaic. Then I introduce four concepts that explain the current United Arab Emirates (Arab) actions.

1. A tribal history that dates back thousands of years and that continues to exist and significantly affect thinking and actions in all Arab based societies. (An interesting parallel to the Canada’s Aboriginal community.)

2. A nomadic way of living, again dating back thousands of years in the Arabian Peninsula. (And again the parallel to Canada’s aboriginal community.)

3. The “rentier” mentality brought on by the immediate and overwhelming influence of oil. The mega-prosperity experienced in the UAE, Qatar, Saudi Arabia, and Bahrain gave power to men (and only men) whose previous experience and history had been confined to a few thousand people, a small patch of desert, less than a little education, and leader status based on violence, blood shed, and death.

(While one could certainly argue that the Canadian Aboriginal Community is hardly rich, the same sense of entitlement pervades both the Arab and Aboriginal way of looking at their place in the world. For Canadian Aboriginals, the largess of the Canadian government could easily be seen to mimic oil revenue in the United Arab Emirates.)

4. The influence of the Muslim religion. Although most of the western media looks to the Muslim reality as the most significant influence on Arab actions, I would argue that it is the least important of the four. Easy to see, easy to attack, and yet of far less import. The tribal way of life explains suicide bombers far more accurately than the Muslim religion.

It will be interesting to observe the eventual outcome of the Arab Spring. I am not hopeful. The depth and pervasiveness of Arab culture is not to be overcome in a year, a decade, a generation, a century, or even a millennium. Yet we have to work with, live with, and grow with the Arab world. My simple advice is to begin with understanding. Only then can we accept the reality of Arab cultural assumptions. Only then can we find those areas of commonality upon which friendship and trust are based.

How to prevent change / how to encourage change.

Posted on: October 30th, 2011 by Tom Pattillo No Comments

It is challenging to overcome prejudice. And ignorance. And a narrow perspective. Or the desire to make fun of, rather than to have respect for.
It is always easy to take the easy way out when confronted with something you don’t understand. The “easy” way; when in doubt “they” are wrong, “I/We” are right. If “their” reality does not match “my/our” reality, “I/We” are right, “they” are wrong.
Of course, everyone understands Covey’s “Seek first to understand, then to be understood.”
Telling someone they are “stupid” or “wrong” or “prejudiced” in a pejorative way, or in a way that denigrates them, rarely makes that person open to your ideas.
Living by the concept that change best comes from working inside the “group” is NOT the EASY way. It can appear the person on the inside is condoning the behaviors and practices of the society that currently exists.
As a Canadian, I do not “approve” morally with some of the practices of other cultures. But I do know that publicly criticizing or condemning another culture is NOT the best way to encourage change.
My belief in the potential of the youth of the United Arab Emirates to create a unique culture that might move closer to my preference, is unbowed regardless of the criticism from my friends, peers, and many Canadians. I also have endured and understand the way the UAE CID has treated me (and maybe continues to treat me).
I will continue to severely demean those so-called “experts” who are motivated more by greed than helping the UAE citizens make decisions, and take responsibility for these decisions.
Consultant Peter Block suggests three ways of addressing an organization’s problems. 1. Do for them what they cannot do for themselves (and do not need to do ever again). 2. Work with the organization’s personnel to solve the problem, 3. Work with the organization’s personnel to help them learn how to do “it” themselves. However, in all cases the ethical consultant solves the problem and moves on.
In the 1980’s Canada’s federal government instituted projects to help “fishermen” (now called “fishers”) to learn new skills to move from the fishing industry to other industries. I had the opportunity to be first in on the effort. After looking at the scope of the proposed projects, I walked away because I knew my organization was not big enough to do the job. However, the big guys (consultants) and the little guys (anyone with a business card) jumped right in. The Federal Government spent millions of dollars. The number of “training” programs was in the thousands. The number of fishers “trained” beyond thousands. The success of the programs?
Ask the consultants? “We did a fabulous job.”
Ask the government? We trusted the consultants . . . if they said they did a good job, they did a good job. We would not throw away our money.
Ask the fishers? We got paid to be there. We all said we learned to keep the money coming. And we always knew there would be no jobs, let alone new careers.
I once asked a few insightful consultants their mission statement; “The government has money and we want it.”
The unethical practices in Canada pale in comparison to the consultants and experts practices in the UAE.
Enough of this. I had the honor to work with many young Emirati women (College and University graduates). They are making a difference. They are able to do on their own without consultants “doing it” for them. I feel strongly that I helped the young people to develop the skills needed to improve their chances of communicating more effectively.
My passion is for results. I am a catalyst, concerned with making a difference and then moving on.
I detest consultants and experts who, rather than solve a problem or really develop client skills, do only what is necessary to keep the problems unsolved, and the skills underdeveloped in order to maintain their revenue flow.
So much more I could write, and so many more examples I could give.
Rather than “exploit” – “expand”.
Rather than just find and define a problem, solve the problem. (Using most appropriate consulting approach.)
And being more concerned with concrete results than bigger (and bigger) consulting fees.
And yes, I tried to work within the system, but the system sensed my concerns, and ate me up. (Several times.)
But, on we go. Hope I can someday help some more.