Posts Tagged ‘United Arab Emirates’

Emiratization Proposal: programs written and taught in Arabic.

Posted on: July 3rd, 2012 by Tom Pattillo No Comments

There has been some confusion about Tom’s Pattillo’s proposal to help UAE women college and university graduates join private industry by creating and operating Business Soft Skills Training Centres.

Some people think the courses developed will only be taught in English.

Although the ability to speak Arabic and English is required to participate in the proposed program, the Centre would develop and teach only Arabic courses.

Potential clients would be Arabic speaking women (perhaps older than 30), who want to learn, in a short term “workshop” or “seminar” program, how to do “things” (from cooking, to understanding their children, to public speaking, to the newest technology, and retirement planning).

The courses developed would be based on the needs of the potential customers as discovered through consumer research including focus group methods.

Response to “We stay united, says Shaikh Saud”

Posted on: May 6th, 2012 by Tom Pattillo No Comments

I greatly admire His Highness Shaikh Saud bin Saqr Al Qasimi, Supreme Council Member and Ruler of Ras Al Khaimah.

I was fortunate to live and work in Ras Al Khaimah for five years. I was honored to tutor two of his nephews. I met and became friends with people of all nationalities and religions.

While in RAK, I taught at the HCT Women’s College, started my own business, and was the corporate trainer for RAK International Airport.

As a Human Resources consultant and trainer, I prepared and conducted seminars for Ras Al Khaimah government and private organizations.

(The parents of a young Muslim woman ex-pat from Jordan allowed me to teach her how to conduct a 1-hour Motivation and Communication workshop. (Allow me to again offer a sincere thank you to government organizations in RAK who permitted her to conduct five workshops (for which she received my MacBook Pro!).

Those five years allowed me to experience the professionalism and friendship of the citizens with whom I interacted; the court, both hospitals, RAK Tourism, the Police, my Emirati sponsor (she and her family looked after me!) and all of the wonderful people at the RAK International Airport.

The one constant during that time was the leadership of Shaikh Saud. Echoing his many comments, I certainly support the commitment he, his family, and the citizens of Ras Al Khaimah, have made to protect their culture, their history, and their voice.

Justice Louis Brandeis (Dissenting, Olmstead v. United States, 277 U.S. 438 (1928).) opined: (précis) All leaders must be on guard, regardless of how honest, sincere, loyal, and honorable, against the “insidious encroachment by men of zeal, well-meaning but without understanding.”

The United Arab Emirates must cease to listen to and follow the advice of those “without understanding.”

My greatest regret about my time in Ras Al Khaimah was my inability to help Emirati students overcome the UAE education system staffed by ex-pats “without understanding”.

The reality is that  “behind closed doors”, UAE citizens and their leaders were both denigrated and patronized. Sycophants promoting their own agenda are the bane of trusting and honorable leaders. My friends, my students, their parents, and RAK leaders deserve more.

A country must wrest control of their future from the experts (and consultants) who appear to be erudite and wise but are in fact unethical and immoral.

As the UAE continues to further trust its ability to analyze, choose and implement decisions, ways will be found to fulfill their commitment to preserve and protect their Arab culture.

I hope one day I may return to RAK to renew my acquaintances and to admire the changes and progress taking place.

Thank you to His Highness Shaikh Saud bin Saqr Al Qasimi, for allowing me to experience a very meaningful five years.

(As an aside, please note: my daughter, using a picture I took in 2008, created the image (attached) of the RAK International Airport covered in snow. If this does not come through, please contact me and I will send separately.)

Criticize the United Arab Emirates? Easy!

Posted on: November 27th, 2011 by Tom Pattillo No Comments

An unedited version of this response is at the bottom of this post.

Criticize the United Arab Emirates? Easy. Live there and the lack of logic, accountability and responsibility, cause both frustration and an unlimited source of humorous anecdotes.

The restrictions on Emirate women are to me unacceptable (four successful sisters and 3 successful daughters in Canada).  Why do the majority Emirati women appear to acquiesce?

CID (secret police) presence is overwhelming, yet non-invasive if on the right side of their laws. Police are professional and courteous. I thoroughly enjoyed teaching English language and communication programs with Police, Immigration and Customs officers. We shared meals, jokes, and laughter.

“Western” ex-pat professionals, experts, and consultants tend to accept that greed is a better motivator than “Western” truth, justice, ethics and morality.

“Non-Western” ex-pats are primarily laborers. To send upwards of 80% of their meager wages home to their families, they endure 10 to a room in a variety of conditions. Labor camps are “improving” because of international condemnation.

Non-Emirati Muslims (from Palestine, Jordan, Yemen, and Syria) cannot become UAE citizens. For some, going home is not possible. For others, the educational system and economic opportunities are better in the UAE than in their home countries.

When fired by a government organization (although lauded for my work and belief in the potential of Emirati Nationals), no reasons were given. The CEO was told to fire me. I had no recourse.

Where am I going with this? Simple explanations, simple understanding, simple conclusions, and simple criticisms are abhorrent to me.

The UAE’s 40th anniversary is next week. Consider Canada at 40 (1907); Could women vote? Were there controls on rapacious capitalists? Was there protection for the Chinese laborers that built our rail system?

Canada in 1967 versus the UAE in 1971. Only a 400-year-old Canadian would be able to witness the changes in Canada equivalent to the changes experienced by UAE in 40 years. From 1971 to 2011 the UAE has progressed from a desert and small business economy to what could be argued is the most technologically advanced country in the world.

Naïve criticism of cultural and religious influences on Emirati citizens is counter-productive to our “western aims and desires” for the citizens of the UAE.

We demand a more “western” orientation to women, power, business, democracy, justice, ethics and morality. We demand immediate changes. We demand they see the rightness of our demands. We demand and expect Emirati Nationals to easily accept these demands.

Asked about my five years in the UAE, I challenge my audiences to consider the different ethnic, racial, and religious influences on the Canadian mosaic.

Then I introduce four concepts that help explain the UAE (Arab) reality.

1) Tribes

2) Nomads

3) A “rentier” mentality.

4) The Muslim religion.

My Response to a reply to my “response” above.

Thank you for your comments.

I use the idea of a nation’s age to encourage perspective. There are people and cultures all over the world that practice behaviors based on traditions that we in the “West” consider barbaric.

Serbia, Rwanda, Cambodia, Russia, Germany, East Timor, India, China, Mexico . . . all have existed as countries well before the UAE was created. And their attacks on individuals, democracy, freedom, equality, peace are certainly not exclusively the result of the Muslim religion.

The common denominator in the worst examples of barbaric behaviors is authoritarianism, dictatorship, AND isolation from news about the world “outside”. Lack of education, social stratification, and the marginalization of women, also contribute to a country’s character.

Criticism of the Arab world, and the UAE in this comment, is based on the assumption that the UAE of 2011 is the same as “our” 2011. While the buildings, cars, airports, airlines, houses, highways, interchanges, malls, entertainment, and sports facilities are all equal to or better than many “western” oriented countries, the underlying, deep, traditional, cultural memory still drives the beliefs, attitudes, and actions of the majority of the Emirati National population. Culture, as anyone who has worked to change corporate culture, is notoriously difficult to influence let alone change.

It is absolutely imperative to know the cultural history of a society you are attempting to understand and potentially influence. Look at the UAE in 1971 or 1951 or 1931. Consider the native populations in those years. Consider their exposure to education, other religions, other nationalities, world media, different roles for men and women, childrearing . . . up to 1971. Throw in the negative impact of the “colonial” attitude on native populations and you will appreciate even more the reality of the UAE in 1971 to 2011.

Pictures of Dubai in the mid 1990’s show very little change from 1971. The major changes have been in the last 18 or so years. The Higher Colleges of Technology, the largest institution of higher learning in the UAE, was founded in 1988. Expansion to the smaller Emirates was not completed until 5 years ago.

The admonition “Ignorance of the law is no excuse”, does NOT apply. Ignorance pre-supposes awareness of “laws” and their application. Ignorance of what you should and can know is far different from what you are unable to know, and unable to understand. “We cannot perceive that which we cannot conceive.”

 Below is an unedited version of my first response.

It is easy to criticize the United Arab Emirates. When you live there, the little things that make no sense, the lack of logic, and the absence of the concept of responsibility, cause both frustration and an unlimited source of humorous anecdotes.

The role and apparent restrictions on Emirate women (though much, much less repressive than Saudi Arabia), were unacceptable from my perspective (four very successful sisters in Canada).  Why do the majority Emirati women appear to acquiesce?

The presence of the CID (secret police) is overwhelming and yet non-invasive if you are on the right side of their laws. For small accidents and some other administrative issues, as well as interacting with many as an English language / soft skills trainer, I could not meet a nicer group of people. We shared meals, jokes, and laugher. However they do of course have unquestionable authority.

On the other hand, “Western” ex-pat professionals have it made if they accept that greed is a better motivator than “Western” truth, justice, ethics and morality.

The “non-Westerner” ex-pats are primarily laborers who put up with “anything” in order to send upwards of 80% of their meager wages back home to their families. They live 10 to a room, or more, in a variety of conditions. Labor camps (hidden behind both the laws and the power of Emirati owners sponsoring the construction) are “improving” because of international condemnation. I met and worked with many, visited some of their accommodations and listened to their stories. I count more than a few as friends. Regardless of their lifestyle in the UAE, it is often immeasurably better that at “home.”

Are the labors slaves? NO. As per the Irish immigrants to the US in the mid 1800’s, slaves would be treated better because of their economic value (assets of their owners). The laborers, despite apparent reforms (stated but rarely implemented), are often treated as mere fodder for the economic prosperity. They can be, and are jailed for any verbalization or action against their working/living conditions. And they can be sent to jail and deported with no fanfare.

Non Emirati Muslims (from Palestine, Jordan, Yemen, and Syria) are not allowed to be citizens and are treated with destain. For some, going home is not possible. For others, the educational system and economic opportunities are better in the UAE than in their home countries. My “family” in the UAE are Muslim ex-pats from Jordan (to which they will eventually retire) and are wonderful, warm, and supportive friends.

I was fired from two government organizations (although lauded for my work and belief in the potential of Emirati Nationals). There was no recourse. None. Nor even reasons given for dismissal in one case. My CEO was told to fire me. End of story.

In another instance (completely unrelated to the above) I experienced the UAE legal system (I was sued, but won). It is a totally different process from Canada! I met, informally, a number of judges. The ones I met were not Emirati. Some from Saudi Arabia, some from Syria. They are intelligent and open to conversation and questions, but they are far more “powerful” than Canadian judges. You can appeal a decision, but rarely with success. The same judge, the same evidence; the same decision!

Where am I going with this? Simple explanations, simple understanding, simple conclusions, and simple criticisms are abhorrent to me. The UAE is 40 years old next week. Were we to look at Canada at 40 (1907); could women vote? Controls on capitalism? Protection for the laborers from China who build our rail system?

What is more important is to look at Canada in 1967 versus the UAE in 1971. The change in the UAE in those 40 years would be in many ways greater than that of our primarily European background from hundreds of years before 1867. Such change in 40 years is beyond comprehension by the average Canadian. A Canadian would have to be 400 years old to witness the changes experienced by UAE in 40 years. From the desert to the most technologically advanced country in the world in 40 years.

Pejorative accusations against the cultural and religious influences on Emirati citizens is both naive and counter-productive to the aims and desires of those of us in the West. We demand a more “western” orientation to women, power, democracy, justice, ethics and morality. We demand immediate changes. We see the rightness of our demands. We expect the Emirati Nationals to quite easily accept our judgements, our demands, and the logic of both.

When asked about my five years in the UAE, I immediately challenge my audiences to consider Canada’s cultural realities. The different ethnic, racial, and religious influences on the Canadian mosaic. Then I introduce four concepts that explain the current United Arab Emirates (Arab) actions.

1. A tribal history that dates back thousands of years and that continues to exist and significantly affect thinking and actions in all Arab based societies. (An interesting parallel to the Canada’s Aboriginal community.)

2. A nomadic way of living, again dating back thousands of years in the Arabian Peninsula. (And again the parallel to Canada’s aboriginal community.)

3. The “rentier” mentality brought on by the immediate and overwhelming influence of oil. The mega-prosperity experienced in the UAE, Qatar, Saudi Arabia, and Bahrain gave power to men (and only men) whose previous experience and history had been confined to a few thousand people, a small patch of desert, less than a little education, and leader status based on violence, blood shed, and death.

(While one could certainly argue that the Canadian Aboriginal Community is hardly rich, the same sense of entitlement pervades both the Arab and Aboriginal way of looking at their place in the world. For Canadian Aboriginals, the largess of the Canadian government could easily be seen to mimic oil revenue in the United Arab Emirates.)

4. The influence of the Muslim religion. Although most of the western media looks to the Muslim reality as the most significant influence on Arab actions, I would argue that it is the least important of the four. Easy to see, easy to attack, and yet of far less import. The tribal way of life explains suicide bombers far more accurately than the Muslim religion.

It will be interesting to observe the eventual outcome of the Arab Spring. I am not hopeful. The depth and pervasiveness of Arab culture is not to be overcome in a year, a decade, a generation, a century, or even a millennium. Yet we have to work with, live with, and grow with the Arab world. My simple advice is to begin with understanding. Only then can we accept the reality of Arab cultural assumptions. Only then can we find those areas of commonality upon which friendship and trust are based.

Time to grow up. Response to Syria ignores observer deadline – November 25, 2011, Khaleej Times

Posted on: November 25th, 2011 by Tom Pattillo No Comments
Syria ignores observer deadline

25 November 2011, 4:30 PM

DAMASCUS — An Arab League deadline for Damascus to accept observers or face sanctions passed Friday with no response from Syria, as activists reported more deaths and anti-regime protests inside the country.
THE FOLLOWING COMMENT WAS NOT PUBLISHEDThe Arab League’s actions will be watched closely by the international community.

Peace and stability in the region is necessary if only to keep Israel off balance (and to give the US more power to “influence” Israel).

Even one cruise missile within view of the Burg Khalifa will devastate all the economic progress in the Middle East.

It is not the International community’s responsibility to continually intervene in the Middle East.

The Middle East must take responsibility to maintain the peace.

An Israeli attack on Iran would be, in 2011, more the fault of the Arab League than any other party.

The Arab League is the body that can communicate with all parties.

The prosperous Arab League members have the military power to enforce their decisions.

It is time they use whatever means possible to defuse the situation.

They must control Iran, they must control Syria, they must step in to create effective government in Yemen, Libya, Egypt, and Syria.

The Arab League is playing with the big boys now.

It is time to step forward and take the actions required by the responsibility they seem to want.

If not, they will remain colonial states, bringing in “daddy” to solve their problems and look after their interests.

Time to grow up.

How to prevent change / how to encourage change.

Posted on: October 30th, 2011 by Tom Pattillo No Comments

It is challenging to overcome prejudice. And ignorance. And a narrow perspective. Or the desire to make fun of, rather than to have respect for.
It is always easy to take the easy way out when confronted with something you don’t understand. The “easy” way; when in doubt “they” are wrong, “I/We” are right. If “their” reality does not match “my/our” reality, “I/We” are right, “they” are wrong.
Of course, everyone understands Covey’s “Seek first to understand, then to be understood.”
Telling someone they are “stupid” or “wrong” or “prejudiced” in a pejorative way, or in a way that denigrates them, rarely makes that person open to your ideas.
Living by the concept that change best comes from working inside the “group” is NOT the EASY way. It can appear the person on the inside is condoning the behaviors and practices of the society that currently exists.
As a Canadian, I do not “approve” morally with some of the practices of other cultures. But I do know that publicly criticizing or condemning another culture is NOT the best way to encourage change.
My belief in the potential of the youth of the United Arab Emirates to create a unique culture that might move closer to my preference, is unbowed regardless of the criticism from my friends, peers, and many Canadians. I also have endured and understand the way the UAE CID has treated me (and maybe continues to treat me).
I will continue to severely demean those so-called “experts” who are motivated more by greed than helping the UAE citizens make decisions, and take responsibility for these decisions.
Consultant Peter Block suggests three ways of addressing an organization’s problems. 1. Do for them what they cannot do for themselves (and do not need to do ever again). 2. Work with the organization’s personnel to solve the problem, 3. Work with the organization’s personnel to help them learn how to do “it” themselves. However, in all cases the ethical consultant solves the problem and moves on.
In the 1980’s Canada’s federal government instituted projects to help “fishermen” (now called “fishers”) to learn new skills to move from the fishing industry to other industries. I had the opportunity to be first in on the effort. After looking at the scope of the proposed projects, I walked away because I knew my organization was not big enough to do the job. However, the big guys (consultants) and the little guys (anyone with a business card) jumped right in. The Federal Government spent millions of dollars. The number of “training” programs was in the thousands. The number of fishers “trained” beyond thousands. The success of the programs?
Ask the consultants? “We did a fabulous job.”
Ask the government? We trusted the consultants . . . if they said they did a good job, they did a good job. We would not throw away our money.
Ask the fishers? We got paid to be there. We all said we learned to keep the money coming. And we always knew there would be no jobs, let alone new careers.
I once asked a few insightful consultants their mission statement; “The government has money and we want it.”
The unethical practices in Canada pale in comparison to the consultants and experts practices in the UAE.
Enough of this. I had the honor to work with many young Emirati women (College and University graduates). They are making a difference. They are able to do on their own without consultants “doing it” for them. I feel strongly that I helped the young people to develop the skills needed to improve their chances of communicating more effectively.
My passion is for results. I am a catalyst, concerned with making a difference and then moving on.
I detest consultants and experts who, rather than solve a problem or really develop client skills, do only what is necessary to keep the problems unsolved, and the skills underdeveloped in order to maintain their revenue flow.
So much more I could write, and so many more examples I could give.
Rather than “exploit” – “expand”.
Rather than just find and define a problem, solve the problem. (Using most appropriate consulting approach.)
And being more concerned with concrete results than bigger (and bigger) consulting fees.
And yes, I tried to work within the system, but the system sensed my concerns, and ate me up. (Several times.)
But, on we go. Hope I can someday help some more.

UAE Frustration

Posted on: October 23rd, 2011 by Tom Pattillo No Comments

I very much respect and admire Emirati youth, especially the young women.

I am passionate about teaching and training.

I believe that all investments, projects, and strategies must be proven by achieving the objectives set and agreed to by the initiators – from lowest rank to President.

“If you can’t do it, you don’t know it.”


“Performance is the only measure of success.”


There is such a disconnect between the reality of education effectiveness and the falsified dreams and self-serving projects proposed by sycophantic education bureaucrats.

These self-described “experts” then “manipulate” those in power who seem more influenced by credentials than credibility.

It is an axiom of personal growth that if you are constantly blamed for your failure to learn, rather than looking at the teachers, trainers, and processes, you, the learner, will become discouraged, cynical, and de-moralized.

The projects ARE NOT WORKING because the objective is to look good, look advanced, look impressive, look logical, look future oriented, and look “obvious”.

I cannot possibly express how angry I am at the “experts.”

The leaders Sheikh Nayan in particular I give the benefit of the doubt.

Those advising Sheikh Nayan however are the sycophants who are satisfied to sell what looks good, rather than something that has a chance of succeeding.

The UAE is squandering its future by trusting those who care only about filling their pockets (ex-pat “experts” and “professionals”) and maintaining that revenue flow.


These experts believe, that in order to ensure this revenue flow, it is better to “manage a problem than solve a problem”.

(Many of those “consultants” and “experts” when asked their company’s or personal mission will respond if they are honest, “the government has money and we want it.”

Yes I am fed up.

Yes I want the very best for Emirati youth.Yes I am a catalyst.

I keep trying, I will keep trying.

Response to: “Hatching a Job Plan.” UAE National News SE2411

Posted on: September 24th, 2011 by Tom Pattillo No Comments

I respect Mr. Weir’s desire to offer ideas on “Hatching a Job Plan.”
I have some difficulty with the ideas.

First, “What does job creation look like in the Arab world?” is a good question.

Second: The three suggestions (addressed individually below) do not address the UAE reality, let alone the Arab world reality.

A few assumptions:

a) The primary (or implied) target market for these initiatives are Emirati Nationals. The goal is to increase the Emirati presence and percentage in the private business sector. (Thereby decreasing the dependence on ex-pats in the private business sector throughout the UAE.)

b) There is a “culture” in the UAE that embraces the “visceral feel of entrepreneurial greatness.” (Theodore Levitt “Marketing Myopia”)

c) If money were available, the only thing missing is training related to today’s job market.

Fuel entrepreneurial activity:

The very nature of the word “entrepreneur” (the person who creates new businesses), pre-supposes a national business environment and culture that accepts and supports private enterprise, accountability, and a level playing field. If this is not the case, all efforts are merely handouts.

The UAE is a “rentier” state regardless of protestations to, and denial of, this fact. (Please remember: “Just because you ignore the facts doesn’t mean they go away.”)

Please read: (or look up the definition of a rentier state)

A “rentier” state’s revenue does not come from the citizen effort, it comes from “external rent (that) liberates the state from the need to extract income from the domestic economy.”

“The government becomes an allocation state, which is very different from a production state.

A production state relies on taxation of the domestic economy for its income; taxpayers stay involved with government decisions because they are supporting them with onerous taxes.

An allocation state, by contrast, does not depend on domestic sources of revenue but rather IS the primary source of revenue itself in the domestic economy.

The primary goal of the allocation state’s economy is spending.”

“the rentier . . . violates the most sacred doctrine of the liberal ethos: hard work.”

“The economic behavior of a rentier is distinguished from conventional economic behavior ‘in that it embodies a break in the work-reward causation.’”
“Rewards of income and wealth for the rentier do not come as the result of work but rather are the result of chance or situation.”
The rentier mentality is a “psychological condition with profound consequences for productivity:

contracts are given as an expression of gratitude rather than as a reflection of economic rationale;

civil servants see their principal duty as being available in their offices during working hours;

businessmen abandon industry and enter into real-estate speculation or other special situations associated with a booming oil sector;

the best and brightest abandon business and seek out lucrative government employment;

manual labor and other work considered demeaning by the rentier is farmed out to foreign workers, whose remittances flood out of the rentier economy; and so on.

In extreme cases income is derived simply from citizenship.”

(Please refer to the website (address above) for reference information.

The efforts of all Emirati leaders are to be lauded. They are setting goals for Emiratization. They are providing education opportunities (often free) for their citizens. They are encouraging more participation by citizens in the private business sector.

However, you cannot create a “reality” that is at odds with the prevailing culture. Culture wins every time. Receiving money without attaching effort, accountability, pride, and “the respect of friends and family” will never push people to look for jobs in the private sector, let alone to take the risks associated with becoming an entrepreneur.

Entrepreneurs are a special group. They risk. They take risks. (Not unexamined and naive risks, (that just promotes failure), but they do step away from security, certainty, a guaranteed salary and lifestyle.

The suggestions to facilitate small-business loans and train workers for today’s job market, are irrelevant other that to provide opportunities to avoid reality.

My weakness is my desire to help Emirati college and university graduates enter the workforce, consider the private sector as a realistic and attractive alternative to the public sector, and help them become proud, effective, and creative citizens of the UAE and the world. And I have done and will do everything I can to help that happen.

I say weakness because I refuse to play the “colonial” game. I will not be a sycophant. I will say and repeat the obvious rather than stay silent and take the rewards; job, high salary, no accountability, and false credibility based on past education and experience. (I much prefer nepotism to cronyism. With nepotism you know what you are getting. With cronyism what you are getting is just a guess (without any reliable vetting). And only the new employee and his “crony” benefit.)

Please know, however, that I continue to be a huge fan and supporter of the Emirati college and university graduates (mostly women) with whom I have worked. I believe, however, that an employment strategy that ignores the cultural reality of a nation is both unethical and immoral.

A problem is either managed or solved. Pseudo managers, experts, and consultants benefit from “managing” a problem. To solve the problem means they stop getting paid to solve the problem. As long as these people can make it “seem” like they are doing something productive, they will NEVER solve the problem. (They will however, vigorously and vehemently attack anyone who questions their recommendations.)

Do I have the answers? No.

Do I believe there are processes both to address the issues and to develop (with continuous and in depth participation by all Emirati citizens)? Yes.

Do I think that ideas can be generated that include the rentier reality and it cultural impact, while generating a culture of, and a desire to be part of, the private sector. Yes.

If you agree with my response to Mr. Weir’s article, do something, speak to those in power, challenge them to accept rather than deny, and call on their national pride, their love of their children, and the potential of the United Arab Emirates, to be the stimulus that moves them to action.

Other resource: